FAQs

We know that choosing the right number plate can sometimes come with a lot of questions, so we’ve put together some of the most common ones to make things easier for you.

These are the Answers you are looking for

Whether you're looking for custom plates, need help with an order, or just want to know more about what we offer, you'll find the answers here. If you don’t see what you’re after, don’t hesitate to reach out. Our friendly team is always here to help. At UGroup, we’re all about providing high-quality, sustainable plates that are made to fit your needs.

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How to Print a Number Plate?

Tech Support

How to Clean a CLP – 2001 Printer?

Tech Support

How to Change a Printer Head on a CLP – 2001?

Tech Support

How to Change a Printer Ribbon on a CLP – 2001?

Tech Support

How to Clean a CLP- 621 Printer?

Tech Support

How to Change a Printer Head on a CLP – 621?

Tech Support

How to Change a Printer Ribbon on a CLP – 621?

Tech Support

Cleaning Procedure for Brother HL – 6050?

Tech Support

How to Clean the FCU on a Brother HL – 6050?

Tech Support

How to Replace a Fuser on a Brother HL – 6050?

Tech Support

What Documents are needed when buying a Number Plate?

General

As part of the vehicles (Crime) Act 2001 it is a requirement that both proof of identity AND proof of entitlement are provided when purchasing vehicle registration plates.

At least one document from each of the following lists must be provided:

List 1 – Documents to confirm identity:

– A bill issued by by an electricity, gas or water supplier, a land-line telephone bill or a council tax bill

– A bank or building society statement

– A passport (whether or not issued in the United Kingdom)

– A national identity card issued by the Government of a state or territory other than the United Kingdom

– A debit or credit card issued by a bank or building society (the requirement for a photograph will no longer apply)

– A police warrant card

– An armed forces identity card

List 2 – Documents to establish entitlement:

– The preferred document is a vehicle registration certificate (V5C)

– Tear off slip from V5 (V5C/2)

– Certificate of entitlement to a registration mark (V750)

– Cherished transfer retention document (V778)

– Vehicle licence renewal form (V11)

– Temporary registration certificate (V379)

– Authorisation certificate (V948)

– A letter of authorisation from a fleet operator (including a lease/hire company). Please note that the letter must quote the document reference number from the V5C. Quoting the vehicle identification number will no longer be acceptable.

How do I check if my DVLA registration details are correct?

General

Bestplate urge all suppliers to check their registration details with the DVLA. You can check your SID details in seconds via the SID check site: https://www.gov.uk/number-plate-supplier or through a quick call to the DVLA on 0300 123 0797. The DVLA and the Police are performing much more rigorous checks upon number plate suppliers to make sure they comply with the current legislation. If you’re not registered or your details are incorrect you can resolve the situation on the telephone. If you are a Bestplate customer, we do need to keep an up to date copy of your Registration Confirmation – V942 Form.

How do I fit a number plate?

General

You can fix your new number plates to your vehicle by using self-adhesive sticky pads or a variety of screw types. Whichever method you choose, please ensure you only use sticky pads, screws and colour-coded screw caps which are suitable for number plate fitting. Please click here to view our screw fixing guide

How do I order online?

General

All you have to do is follow a few steps and your quality number plates, components and printer consumables willbe delivered in the shortest of turnaround times!

Order Online
Order Online

Where do I find out more about motor trade promotional items, clothing and/or signage?

General

Contact your local Bestplate sales representative or why not order a FREE catalogue either by using the website contact form or calling the Bestplate Sales Office on 01253 348634.

What is the legislation regarding number plate layout & format?

General

The latest details of number plate legislation relating to number plate material, format, layout and character spacing can be found in this print-friendly downloadable PDF.

View Guide
View Guide

Film and Ribbon Loading Guide

Technical help guide for film and ribbon loading, a simple 10-step process, for the Citizen CL-S621.

Precision Lamination System Guide

A simple 6-step guide to precision lamination.

Acrylic/Reflective Precision Lamination System Guide

A simple 6-step guide to precision lamination.

Printer Maintenance

Tech Support

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Download Instructions
Download Instructions

Discover our
Aluminium Products

Looking for durable, high-quality aluminium number plates?

At UGroup, we offer premium aluminium plates that are built to last, with a sleek, professional finish.

Our aluminium number plates are fully customisable, so you can create a design that’s uniquely yours. Plus, ordering is quick and easy; just place your order online, and we’ll take care of the rest.

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Discover our
Acrylic Products

Our durable acrylic numberplates are the perfect blend of classic & sleek design. Whether for your vehicle or business, they’re lightweight, customisable, and built to stand the test of time.

With an easy online ordering process, creating the perfect number plate is simple. Just tell us what you need, and we’ll take care of the rest. Ready to get started? Explore our acrylic number plates today.

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View All